Conditions of Sale

1. INTRODUCTION

1.1. These General Conditions of Sale (hereinafter only “ General Conditions ”) regulate the purchase, via the internet, of the products presented on the website www.laltrosolecentroestetico.com (the “ Products ”) (the “ Site ”), managed by LUCE SRLS with registered office: Via I. Garbini,124 01100 Viterbo (VT) VAT number and Tax Code 02420180560.

1.2. These General Conditions constitute an integral and essential part of the purchase contract for any Product and the placing of an Order (as defined in Point 2, Section 2.1 et seq.) implies acceptance thereof by the Customer.

1.3. By placing an order on the site, the Customer declares having read the product information sheet for the product(s) ordered, these General Conditions of Sale, the payment methods offered, and the entire purchase process. With express reference to Articles 48 and 49 of Legislative Decree no. 21/2014, the Customer will receive via email all the information necessary to identify the seller, which the Customer must retain along with the contract acceptance email.

2. GENERAL CONDITIONS

2.1. By clicking on “Confirm Order”, the Customer will make a contractual proposal to LUCE SRLS pursuant to articles 1326 and 1329 of the Italian Civil Code, relating to the items contained in the cart (the “ Order ”).
Without prejudice to the right of withdrawal referred to in Section 5 below, the placing Customer agrees to hold the order, pursuant to Article 1329 of the Italian Civil Code, for 10 (ten) Business Days from the time of shipment, if the ordered item is marked as "available." In all other cases, the order will be irrevocable, again pursuant to Article 1329 of the Italian Civil Code, for 15 (fifteen) business days.

2.2. LUCE SRLS confirms receipt of the order by sending an email to the email address provided by the Customer. This response is generated automatically by the system and cannot in itself be considered acceptance of the order, but only confirmation of receipt.
This confirmation message will include the date and time the order was received and a 'Customer Order Number', which must be used in all further communications with LUCE SRLS . The message will contain all the information entered by the Customer, who undertakes to verify its accuracy and to promptly communicate any corrections, according to the procedures described in this document. The Customer may also check the status of his or her order by accessing the web area dedicated to him or her. To access the dedicated area, the Customer must log in to the site and then select "My Orders".

2.3. Upon receipt by the Customer of the explicit written confirmation of acceptance of the order sent by LUCE SRLS . . or, in the absence of such confirmation, upon delivery of the items subject to the order, a binding contract shall be deemed to have been stipulated between LUCE SRLS . and the Customer (the “ Contract ”).

2.4. The Customer is excluded from any right to compensation for damages or indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.

2.5. The Customer may purchase only those products listed in the website's electronic catalogue at the time of placing the order and viewable at www.laltrosolecentroestetico.com , as described in the relevant information sheets. The images and technical data accompanying a product sheet may not be complete and exhaustive of its characteristics, but may differ, for example, in weight, colour, nutritional values, etc.
Technical data sheets almost always faithfully reproduce the information provided by manufacturers in their own product sheets. However, in the event of discrepancies between the product sheet on the website and the product sheet on the manufacturer's website, you should always rely on the latter.

2.6. The wording "available" associated with the displayed product is purely indicative, given the possibility of multiple purchases at the same time by multiple users. For this reason, LUCE SRLS . reserves the unquestionable right, once it has received the order and the related payment confirmation from the Customer, to verify the availability of the product in question. It also reserves the right to refuse the Customer's order if the product is in fact unavailable, resulting in its cancellation and without any obligation on the part of LUCE SRLS . towards the Customer, other than to communicate its non-acceptance of the order as soon as possible and to refund any sum paid.

2.7. All prices on the website are intended as retail prices and therefore include VAT. LUCE SRLS . reserves the right to change prices at any time, without notice, unless the Customer's order has been confirmed by LUCE SRLS . pursuant to Point 2, Section 2.3 of this Agreement. In this case, the price can no longer be changed. Furthermore, in the event of a price change after the Customer has placed the order and before confirmation by LUCE SRLS . , the latter will promptly communicate any new price to the Customer via email, who may accept the change or reject it and cancel the order, in the latter case without incurring any costs.
Acceptance of the modification must be communicated to LUCE SRLS . by email within 10 working days of notification of the same, otherwise, once this period has elapsed without any confirmation being sent by the Customer, the modification will be considered tacitly rejected and the order will be deemed cancelled.

2.8. Since the site publishes a significant number of products, it is always possible that, despite LUCE SRLS 's best efforts , some of the advertised products may be priced incorrectly. If the actual price of a product is higher than that published on the site, LUCE SRLS , at its sole discretion, may either contact the Customer before delivery of the product to obtain their consent to receive the goods at the higher actual price, or their refusal, or expressly reject the order.
LUCE SRLS is not obligated to process a purchase order for a product at an (incorrect) price lower than the actual price, even if the relevant order confirmation has already been sent. In this case, LUCE SRLS will therefore owe nothing to the Customer.

2.9. For certain products subject to temporary price promotions, LUCE SRLS reserves the right to accept orders by reducing the quantities, subject to prior communication and acceptance by the Customer. Failure to do so will result in the order being considered cancelled, without any obligation on the part of LUCE SRLS towards the Customer and without the latter having to bear any costs.
Promotional prices are always valid while stocks last.

2.10. In the event that the Customer needs to return the purchased products, he/she must arrange for their shipment exclusively to the operational headquarters of LUCE SRLS with headquarters: Via I. Garbini,124 01100 Viterbo (VT) VAT number and CF 02420180560.