Legal Guarantee

  • All products marketed by " LUCE SRLS " (hereinafter www.laltrosolecentroestetico.com ) are covered by the 2-year legal warranty for defects of conformity, pursuant to art. 132 of Legislative Decree no. 206/2005. To benefit from warranty assistance, the Customer must retain the invoice (or delivery note) received with the purchased goods. The Customer may request a copy of the document via email.

  • The two-year legal guarantee, pursuant to Legislative Decree no. 206/2005, applies to products with a lack of conformity, provided that the product has been used correctly, in accordance with its intended use and as provided in the attached technical documentation. This guarantee is reserved only for private consumers (natural persons who purchase the goods for purposes not related to their professional activity or make the purchase without indicating a VAT number on the order form). In the event of a lack of conformity, " LUCE SRLS " will provide, pursuant to art. 130 of Legislative Decree no. 206/2005, according to the Customer's requests and provided that the type of Product allows it, the restoration, free of charge, of the conformity of the Product through repair or replacement, or an adequate reduction in price or termination of the contract.

  • In the event that, for any reason, " LUCE SRLS " If the Company is unable to replace a product under warranty, it may proceed, with the Customer's consent, to replace it with a product of equal characteristics and value or, finally, to issue a discount voucher for an amount equal to that spent by the Customer, to be spent on another product, valid for 6 months from the date of issue.

  • In cases where the application of the warranty requires the return of the product, the item must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories). To limit damage to the original packaging, it is recommended to place it in a second box whenever possible. Do not attach labels or tape directly to the original product packaging under any circumstances.

  • The cost of shipping the goods is to be borne by the customer on the outward journey and by " LUCE SRLS " on the return journey. If the product sent to us is found to be in working order, the shipping costs will also be borne by the customer.

  • The Customer will lose any right provided for by art. 130 of Legislative Decree no. 206/2005 if he/she does not report the damage to LUCE SRLS. the lack of conformity within and no later than 2 (two) months from the date on which it was discovered, provided that it does not concern a Product which by its nature is perishable or subject to expiry within a shorter period, in which case the defect must be reported within this reduced period.

  • For each product purchased by a Professional Customer, the latter will benefit from the guarantee for defects of the item sold pursuant to art. 1490 et seq. of the Civil Code; the Professional Customer's action to assert the guarantee for defects expires one year after delivery of the purchased Product and the related defects must be reported within the terms and under the conditions established by art. 1495 of the Civil Code.

LUCE SRLS with headquarters: Via I. Garbini,124 01100 Viterbo (VT) VAT number and CF 02420180560.